Refunds and Returns

Here at Gracious Gardening, our customers are important to us and we want you to be happy with your purchase.

It's important that you inspect your goods as soon as possible after they have been delivered.

RETURNS

If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and original packaging no later than 14 business days from the day the item was received by you.

Prior to returning the item, please contact us at info@graciousgardening.com and we will guide you through our simple returns process.

If an item is damaged in transit, you must contact us at info@graciousgardening.com within 3 business days of receiving the damaged item. We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.

If you have received a faulty item, please contact us at info@graciousgardening.com so that we can assist you. Time frames for refunds on faulty good will vary from product to product.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
  • Gift cards
  • Downloadable software products
  • Some health and personal care items
To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@graciousgardening.com or use our contact form.

Shipping

To return your product, you should mail your product to: 

Mirabeau Digital
45 E City Ave, Suite 1692
Bala Cynwyd, PA, 19004 USA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.